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Culpeo HR

Facing Confrontation in Customer Service

$59.00

200 in stock

Achieving service excellence is very challenging when dealing with angry customers. By following a few simple techniques to avoid confrontation, you can manage difficult customer relationships and project a high-quality client service (CS). In this course, you’ll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding conflict. You’ll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution. Duration: 24 minutes.

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